Critsend Support

SMTP Setup 4

• Basic SMTP Setup
• Configuring Sendmail for CritSend's SMTP Relay
• Configuring Postfix for CritSend's SMTP Relay
• Configuring Exim for CritSend's SMTP Relay

Other important setups 6

• Why should I setup a DKIM and SPF?
• How can I setup my DKIM?
• How can I setup my SPF?
• How can I tag/categorize my emails ?
• How can I set a unique identifier by email?

View all 6

Code snippets (SMTP) 1

• A list of all our code examples

3d party software configuration 4

• PHPList
• Interspire
• SendBlaster
• Expression Engine

Problem sending emails 6

• SMTPRecipientsRefused error: 554, "Relay access denied"
• SMTPAuthenticationError error: 535, "Authentication failed"
• My emails seem to be delayed
• Timeout: Error 110
• My recipient didn't received my email

View all 6

Analytics 4

• What are Image Views, All Image Views, and Image Views Rate?
• What are Click-Through and Click-Through Rate
• What is spam report rate?
• Why should I use tags?

Account 4

• How can I change my password?
• It's been 24 hours and my account has not been approved
• My account is not working anymore
• Do you offer multi-accounts?

Spam issues 7

• I just started sending emails and I'm told they land in spam
• I have configured everything correctly but I'm still landing in SPAM
• What is an acceptable spam report rate?
• What is an acceptable bounce rate?
• I've noticed your IP is blacklisted

View all 7

Problems setting up Critsend 1

• Checklist in case of problems setting up Critsend

Credits purchase and use 8

• Why can't I buy credits?
• How long will my credits last?
• Are the 1,000 free emails renewed every month
• Which currencies can I use ?
• Do I have to pay VAT?

View all 8

Logs and list management 3

• What is in the logs?
• How do you deal with soft and hard bounces ?
• Why are some email addresses flagged as blocked ?