Critsend Support

Problem sending emails 6

• SMTPRecipientsRefused error: 554, "Relay access denied"
• SMTPAuthenticationError error: 535, "Authentication failed"
• My emails seem to be delayed
• Timeout: Error 110
• My recipient didn't received my email

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Analytics 4

• What are Image Views, All Image Views, and Image Views Rate?
• What are Click-Through and Click-Through Rate
• What is spam report rate?
• Why should I use tags?

Account 4

• How can I change my password?
• It's been 24 hours and my account has not been approved
• My account is not working anymore
• Do you offer multi-accounts?

Spam issues 7

• I just started sending emails and I'm told they land in spam
• I have configured everything correctly but I'm still landing in SPAM
• What is an acceptable spam report rate?
• What is an acceptable bounce rate?
• I've noticed your IP is blacklisted

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Problems setting up Critsend 1

• Checklist in case of problems setting up Critsend

Credits purchase and use 8

• Why can't I buy credits?
• How long will my credits last?
• Are the 1,000 free emails renewed every month
• Which currencies can I use ?
• Do I have to pay VAT?

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Logs and list management 3

• What is in the logs?
• How do you deal with soft and hard bounces ?
• Why are some email addresses flagged as blocked ?